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Introduction
Absolute Solutions Technology (ABSOTECK) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, create an account, place an order, make payment, subscribe to updates, contact customer support, or interact with our online store.
ABSOTECK operates as an online technology products store offering storage devices, phone accessories, computer accessories, networking accessories, Bluetooth speakers, charging accessories, content creation kits, and other related IT products.
This Privacy Policy is prepared with reference to applicable data protection laws in Nigeria, including the Nigeria Data Protection Act, 2023, which recognises rights such as the right to be informed, access personal data, request correction, object to processing, restrict processing, data portability, and erasure where applicable.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
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Information We Collect
We may collect personal information that you provide directly to us when you use our website or services. This may include:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Account login details
- Order details
- Payment confirmation details
- Customer support messages
- Product reviews or feedback
- Marketing subscription preferences
We may also collect certain technical information automatically when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referral source
- Cookies and similar tracking information
We collect only information that is reasonably necessary for order processing, customer service, website improvement, legal compliance, marketing communication, and fraud prevention.
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How We Use Customer Information
ABSOTECK may use your personal information for the following purposes:
- To process and deliver your orders
- To create and manage your customer account
- To confirm payments and transactions
- To communicate with you about your orders
- To respond to enquiries, complaints, or support requests
- To send order updates, delivery updates, and service notifications
- To improve our website, products, and customer experience
- To prevent fraud, unauthorised transactions, or misuse of our website
- To send promotional offers or newsletters where you have consented
- To comply with legal, tax, regulatory, or accounting obligations
We will not use your personal information for purposes that are incompatible with the reason it was collected, unless required or permitted by law.
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Payment and Transaction Information
When you purchase on the ABSOTECK website, your payment may be processed through secure third-party payment providers.
ABSOTECK does not store your full debit card, credit card, bank card, or sensitive payment authentication details on its website, unless otherwise expressly stated. Payment details are handled by authorised payment processors in accordance with their own security and privacy standards.
We may receive limited transaction information, such as:
- Payment status
- Transaction reference
- Payment method used
- Order amount
- Date and time of payment
This information helps us confirm your order, issue receipts, process refunds where applicable, and maintain proper transaction records.
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Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how customers use our website.
Cookies may be used to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Support security features
- Personalise content and marketing where permitted
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Where required, we will request your consent before using non-essential cookies.
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How We Protect Customer Information
We take reasonable technical and organisational measures to protect customer information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure website connections
- Password protection
- Access control
- Limited staff access to customer data
- Use of trusted payment processors
- Monitoring of website activity for suspicious behaviour
- Regular review of our data handling practices
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers are also encouraged to protect their login details and notify us immediately of any suspected unauthorised access to their account.
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Sharing of Information with Third Parties
ABSOTECK does not sell customer personal information.
We may share customer information only where necessary for legitimate business, legal, or operational purposes, including with:
- Payment processors
- Delivery and logistics partners
- IT service providers
- Website hosting providers
- Customer support tools
- Marketing service providers, where applicable
- Professional advisers, such as auditors, accountants, or legal advisers
- Government, regulatory, or law enforcement authorities where required by law
Where we engage third-party service providers, we expect them to process customer information only for the purpose of providing the relevant service and to apply appropriate data protection measures.
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Order Processing and Delivery Partners
To process and deliver your orders, we may share relevant details with delivery partners or logistics service providers.
This may include:
- Your name
- Phone number
- Delivery address
- Order details necessary for delivery
- Delivery instructions, where provided
Delivery partners are expected to use this information only for delivery-related purposes.
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Marketing Communications
Where you subscribe to our newsletter, promotional updates, or marketing messages, we may use your contact details to send you information about products, discounts, offers, new arrivals, and store updates.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, where available
- Contacting us directly
- Updating your communication preferences, where the website allows
Even if you opt out of marketing messages, we may still send you important service messages relating to your orders, payments, deliveries, account, or legal notices.
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Customer Rights
Subject to applicable law, you have rights over your personal information. These may include the right to:
- Be informed about how your information is collected and used
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of processing
- Request deletion of your personal data where applicable
- Request transfer of your data in a structured format, where applicable
- Lodge a complaint with the relevant data protection authority
The Nigeria Data Protection Commission recognises these rights for data subjects under the Nigeria Data Protection Act, 2023.
To exercise any of these rights, please contact us using the details provided in the Contact Information section below.
We may need to verify your identity before acting on your request.
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Data Retention
ABSOTECK will retain customer information only for as long as reasonably necessary for the purposes for which it was collected.
We may retain certain information for longer periods where required for:
- Order history
- Warranty or return claims
- Accounting and tax records
- Fraud prevention
- Dispute resolution
- Legal or regulatory compliance
- Business record keeping
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it in accordance with applicable requirements.
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Third-Party Links
Our website may contain links to third-party websites, payment platforms, delivery partners, product manufacturers, or social media pages.
ABSOTECK is not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to read the privacy policies of any third-party websites they visit.
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Children’s Privacy
ABSOTECK’s website and services are intended for general customers and are not directed at children.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian. Where we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete such information.
Parents or guardians who believe that a child has provided personal information to us may contact us for assistance.
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Changes to This Privacy Policy
ABSOTECK may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data protection practices.
When we update this Privacy Policy, we will revise the effective date at the top of this page. We encourage customers to review this page periodically to stay informed about how we protect personal information.
Continued use of our website after updates to this Privacy Policy means you accept the revised policy.
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Contact Information
For questions, requests, complaints, or concerns about this Privacy Policy or how your personal information is handled, please contact us through:
Absolute Solutions Technology (ABSOTECK)
You may also contact us if you wish to access, correct, delete, or restrict the processing of your personal information.
